Welcome to www.charmabode.com (the “Website”). This Website is operated by VIBECART GLOBAL GROUP SDN BHD (Registration Number: 202601024703 (1686800-T)), having its registered office at 41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK, MALAYSIA (hereinafter referred to as the “Company”, “we”, “us”, or “our”).
By accessing this Website, browsing our home decoration collections, or purchasing our products, you agree to comply with and be bound by these Terms of Service. These terms apply to all visitors, users, and customers located in Europe, the United States, and international regions. If you do not agree to these terms, please refrain from using our Website.
2. Company & Contact Information
For any inquiries, legal notices, or customer support matters, our official contact particulars are as follows:
Registration Number (SSM): 202601024703 (1686800-T)
Registered Address: 41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK, MALAYSIA
Customer Support Email: vibecartgroup@gmail.com
Telephone: +60 1135944536
3. Orders, Pricing & Payment Terms
All orders placed through www.charmabode.com are subject to acceptance and availability. We reserve the right to refuse or cancel any order under appropriate circumstances, including suspected transaction fraud or pricing errors. Prices for our home decoration items are listed in the applicable currency and are processed securely through our authorized payment processing infrastructure. Customers agree to provide accurate billing and shipping details upon checkout.
4. Shipping, Transit & Tracking
We cater to customers across Europe and the United States, partnering with major international logistics carriers including DHL, FedEx, and UPS Priority services.
Transit Timeframes: Standard delivery typically requires 5 to 10 working days from the date of dispatch, subject to customs clearance and regional postal efficiency.
Automated Tracking Notifications: At key operational milestones—including order dispatch, arrival at carrier transit hubs, and local final-mile delivery—our system will automatically send tracking updates to the email address provided by the customer at the time of order placement.
Delayed Shipments: In the event that a customer’s order exceeds the standard shipping timeframe, our support team will initiate a formal investigation with the respective carrier. Depending on the verified findings of the carrier investigation, we will determine appropriate resolution measures, which may include a full refund or a replacement shipment.
5. Risk of Loss & Property Transfer
In strict accordance with statutory European consumer protection regulations and applicable international standards, the risk of loss or damage to goods remains with the Company until the consumer (or a third party nominated by the consumer other than the carrier) has taken physical possession of the goods. Title and risk do not transfer upon handing the goods over to the shipping carrier.
6. Right of Withdrawal & Statutory Consumer Returns
For consumers residing in the European Union and the United States, we uphold statutory consumer protection rights regarding returns and refunds.
14-Day Withdrawal Period: European consumers possess a statutory 14-day right of withdrawal from the day of physical receipt of the goods, without needing to provide justification.
Damaged or Defective Items: If an item arrives damaged, flawed, or defective, the customer may contact our support team via email at vibecartgroup@gmail.com within the stipulated timeframe, providing photographic evidence of the defect.
Resolution Without Physical Return of Damaged Goods: Where items are verified as defective or damaged upon arrival via photographic evidence submitted to our support email, customers are not required to return the damaged physical item. Upon validation, we will process a full refund or arrange a replacement dispatch promptly.
7. Intellectual Property Rights
All content featured on www.charmabode.com, including text, graphics, logos, images, and digital assets, is the property of VIBECART GLOBAL GROUP SDN BHD or is utilized with appropriate authorization. Unauthorized use, reproduction, distribution, or commercial exploitation of any site content is strictly prohibited under international copyright and trademark laws.
8. Limitation of Liability & Governing Law
To the maximum extent permitted by applicable law in Malaysia, the European Union, and the United States, VIBECART GLOBAL GROUP SDN BHD shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles, while respecting mandatory consumer protection statutes applicable in the consumer’s jurisdiction of residence.
