A: charmabode is an officially registered commercial brand owned and managed by VIBECART GLOBAL GROUP SDN BHD (Registration Number: 202601024703 (1686800-T)), a corporate entity established under the laws of Malaysia. Our registered corporate address is located at 41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK, MALAYSIA.
Q: How can I contact customer support?
A: You may reach our support team via email at vibecartgroup@gmail.com or by telephone at +60 1135944536. Our representatives are committed to addressing all customer inquiries promptly and professionally.
2. Payment & Transactions
Q: What payment methods are accepted on your website?
A: We accept secure online payments through major payment instruments, including Visa, Mastercard, American Express, as well as digital payment solutions such as Apple Pay, Google Pay, and authorized electronic wallets. All payment transactions are processed securely to safeguard your financial details.
3. Shipping & Delivery
Q: Which regions do you ship to, and which carriers do you partner with?
A: We cater to customers across Europe and the United States. To ensure reliable fulfillment, we collaborate with premier international logistics carriers, including DHL, FedEx, and UPS Priority services.
Q: How long does delivery take?
A: Standard delivery typically requires between 5 to 10 working days from the date of dispatch, subject to customs clearance and regional postal efficiency.
Q: How can I track my order’s progress?
A: At key operational milestones—including order dispatch, arrival at carrier transit hubs, and local final-mile delivery—our system will automatically send tracking updates and tracking links to the email address provided by the customer at the time of order placement.
Q: What happens if my order exceeds the standard shipping timeframe?
A: In the event that a customer’s order exceeds the standard shipping timeframe, our support team will initiate a formal investigation with the respective carrier. Depending on the verified findings of the carrier investigation, we will determine appropriate resolution measures, which may include a full refund or a replacement dispatch.
4. Returns, Refunds & Consumer Rights
Q: What is your return policy for international customers?
A: In strict compliance with statutory consumer protection regulations governing our target markets in Europe and the United States, consumers possess a statutory 14-day right of withdrawal from the day of physical receipt of the goods, without needing to provide justification.
Q: What should I do if my received item is flawed, damaged, or defective?
A: If an item arrives damaged, flawed, or defective, the customer may contact our support team via email at vibecartgroup@gmail.com within the stipulated timeframe, providing photographic evidence of the defect.
Q: Do I need to return damaged items to receive a refund or replacement?
A: Where items are verified as defective or damaged upon arrival via photographic evidence submitted to our support email, customers are not required to return the damaged physical item. Upon validation, we will process a full refund or arrange a replacement dispatch promptly without the hassle of a return shipment.
