This Shipping Policy governs the delivery of home decoration products purchased through www.charmabode.com. The website is owned and operated by VIBECART GLOBAL GROUP SDN BHD (Registration Number: 202601024703 (1686800-T)). All orders are prepared, processed, and dispatched directly from our registered operational facility located at:
Dispatch Address: 41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK, MALAYSIA
2. International Carriers & Service Scope
We cater to customers across Europe and the United States. To ensure dependable, tracked transit, we partner with premier international logistics providers, including DHL, FedEx, and UPS Priority shipping services.
3. Delivery Timeframes
Standard transit and delivery typically require between 5 to 10 working days from the date of dispatch, subject to customs clearance procedures and regional postal efficiency in the destination country.
4. Automated Tracking & Milestone Notifications
We believe in full transparency throughout the delivery journey. At key operational milestones—specifically upon order dispatch, arrival at carrier transit hubs, and during local final-mile distribution—our system will automatically send tracking updates and milestone notifications to the email address provided by the customer at the time of order placement.
5. Delayed Shipments & Investigation Protocol
In the event that a customer’s shipment exceeds the standard delivery timeframe, our customer support team will formally coordinate and open an investigation with the respective international carrier. Depending on the verified findings and actual status determined through the carrier investigation, we will execute appropriate resolution measures, which may include a full refund or a replacement dispatch.
6. Customer Support & Contact
For any shipping inquiries, tracking assistance, or delivery support, please contact us through our official communication channels:
