This Privacy Policy governs the collection, processing, storage, and protection of personal data by charmabode (operated by VIBECART GLOBAL GROUP SDN BHD, registration number 202601024703 (1686800-T), having its registered address at 41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK, MALAYSIA; hereinafter referred to as the “Company”, “we”, “us”, or “our”). We are committed to safeguarding the privacy of visitors, users, and customers accessing our website at www.charmabode.com.
This policy is formulated in strict accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, the General Data Protection Regulation (GDPR) of the European Union, and applicable United States federal and state privacy statutes. By accessing our website, purchasing our home decoration goods, or interacting with our services, you acknowledge and consent to the data practices described in this Privacy Policy.
2. Data Controller Identity
For the purposes of applicable data protection legislation, the data controller responsible for your personal information is:
Company Name: VIBECART GLOBAL GROUP SDN BHD
Registered Address: 41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK, MALAYSIA
Contact Email: vibecartgroup@gmail.com
Contact Telephone: +60 1135944536
3. Information We Collect
We collect personal information necessary to process transactions, fulfill orders for our home decoration collection, and provide customer support. The categories of personal data collected include:
Identity and Contact Data: Full name, billing address, shipping address, email address (vibecartgroup@gmail.com), and telephone number (+60 1135944536).
Transaction and Financial Data: Order history, fulfillment details, and payment confirmation records. Please note that all online payment processing is securely handled by our third-party payment processor, Stripe. We do not store or retain full credit card or sensitive banking credentials on our local servers.
Technical and Usage Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform data collected automatically when you visit www.charmabode.com.
4. Legal Basis and Purpose of Processing
We process your personal data under valid legal bases recognized by Malaysian, European, and American laws, including:
Performance of a Contract: To process orders, manage inventory preparation, coordinate shipping logistics, and execute purchase agreements for home decoration items.
Legal Compliance: To comply with statutory accounting, tax reporting, anti-fraud obligations, and regulatory directives in Malaysia, the EU, and the US.
Legitimate Interests: To maintain website security, optimize user experience, and manage customer inquiries.
5. Payment Processing via Stripe
To facilitate secure online transactions, we utilize Stripe as our primary payment gateway and processing provider. When you make a purchase on www.charmabode.com, your payment details are transmitted directly to Stripe. Stripe collects, processes, and stores your financial data in accordance with its own privacy policy and PCI-DSS security standards. We do not have direct access to your complete financial account credentials.
6. Data Retention Period
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, tax, or reporting requirements.
Transactional & Financial Records: Retained for a minimum period of seven (7) years in compliance with statutory financial auditing and tax regulations in Malaysia, the European Union, and the United States.
Account & Customer Service Communications: Retained for up to three (3) years following your last interaction or order fulfillment to manage inquiries, warranties, and consumer rights.
Technical Logs & Cookies: Retained for a limited duration not exceeding twelve (12) months, after which they are securely deleted or anonymized.
7. International Data Transfers
As a company based in Malaysia serving customers in Europe and the United States, your personal data may be transferred to, stored, and processed in jurisdictions outside your country of residence. Where personal data originating from the European Union or the United States is transferred internationally, we ensure appropriate safeguards are implemented in compliance with statutory cross-border data transfer regulations.
8. Your Data Protection Rights
Depending on your geographical location (including rights under the GDPR and US state laws), you possess statutory rights regarding your personal data, including:
Right of Access: The right to request copies of your personal data held by us.
Right to Rectification: The right to request correction of inaccurate or incomplete data.
Right to Erasure: The right to request the deletion of your personal data, subject to legal retention obligations.
Right to Restriction of Processing: The right to request the suspension of data processing under specific conditions.
Right to Data Portability: The right to request the transfer of your data to another organization.
To exercise any of these rights, please submit a formal written request to our support email at vibecartgroup@gmail.com.
9. Contact and Inquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our data management team:
Company: VIBECART GLOBAL GROUP SDN BHD
Email: vibecartgroup@gmail.com
Telephone: +60 1135944536
Address: 41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK, MALAYSIA
