This Refund and Return Policy governs the purchase and fulfillment of home decoration products through www.charmabode.com. The website is owned and operated by VIBECART GLOBAL GROUP SDN BHD (Registration Number: 202601024703 (1686800-T)), having its registered office at 41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK, MALAYSIA.
We cater to customers across Europe and the United States, partnering with premier international logistics providers including DHL, FedEx, and UPS Priority services. Standard delivery typically requires between 5 to 10 working days from the date of dispatch. In order to ensure complete transparency throughout the transit journey, our system automatically sends tracking updates to the email address provided by the customer at the time of order placement at key operational milestones, including order dispatch, arrival at carrier transit hubs, and local final-mile distribution. If a customer’s order exceeds the standard shipping timeframe, we will initiate a formal investigation with the respective carrier and determine appropriate resolution measures—such as a full refund or a replacement dispatch—based on the actual findings.
2. Statutory Right of Withdrawal & Returns
In strict compliance with statutory consumer protection regulations governing our target markets in Europe and the United States, consumers possess a statutory 14-day right of withdrawal from the day of physical receipt of the goods, without needing to provide justification.
Should a customer need to return an eligible product in accordance with applicable statutory guidelines, items must be shipped back to our official operational and return facility located at:
Return Address: 41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK, MALAYSIA
3. Damaged, Flawed or Defective Items
If a customer receives a product that is flawed, damaged, or defective, they may contact our support team via email at vibecartgroup@gmail.com within the stipulated timeframe, providing photographic evidence of the defect.
Where items are verified as defective or damaged upon arrival via photographic evidence submitted to our support email, customers are not required to return the damaged physical item. Upon validation, we will process a full refund or arrange a replacement dispatch promptly without the administrative burden of a physical return shipment.
4. Refund Processing & Payment Instruments
Approved refunds are processed through our secure payment processing infrastructure. We accept and process transactions utilizing major payment instruments, including Visa, Mastercard, American Express, as well as digital payment solutions such as Apple Pay, Google Pay, and authorized electronic wallets. Once a refund is authorized and initiated by our team, the funds will be credited back to the original payment method in accordance with standard financial processing timelines.
